Writing a cover letter may be one of the most difficult challenges in the application process. Cover letters are a potential employer’s first impression of you, and you want it to be a positive one. Our help desk cover letter example and the following list of tips can get you started.
- Do research the company so that you can address the hiring manager specifically. Addressing a person is always more impressive than To Whom It May Concern.” Besides being more personal, using the hiring manager’s name shows him or her that you did your research.
- Don’t fill up the letter with facts from your resume. Instead, use the cover letter for additional information to enhance what you’ve presented.
- Do write in a conversational style without bending to unprofessional language. A conversational tone seems friendlier and makes you more approachable, qualities that contribute to positive first impressions.
- Don’t copy and paste from a cover letter example you find online. Be yourself, an original, one-of-a-kind applicant for working the help desk. Let your personality shine in your cover letter, showing that your easygoing nature will put customers at ease when they ask for help.
Help Desk Advice
Looking for a job that combines customer service skills with technical know-how? Consider becoming a help desk professional. Help desk workers provide customer assistance that will help users troubleshoot problems with their software or electronic equipment. The cover letter examples we’ve compiled will help you craft an appropriate cover letter. Take advantage of the job-specific cover letter examples to get a head start on your own job winning cover letter. It’s a fast and easy way to get started on a cover letter you–and potential employers–can be proud of.
Cover Letter Tips for Help Desk
Finding jobs as a Help Desk requires hard work and job seeking skills. By refining your job seeking skills, you will be able to increase your chances of success. To help you, use the following tips.
1. Network in person and online. Tell others about your job search and ask them for help. You can attend social events, networking opportunities, or career fairs to expand your network and discover new job opportunities. You should also spend time on social media sites like LinkedIn.
2. Persistence pays off. Regular follow up communicates your interest in a job and increases your chance of success. You can follow up about a job opportunity until you receive a definite no. “
3. Create a job-searching plan. Outline how you will use your time each day to maximize your chance of finding a job. Set goals and think outside of the box. Once you have a plan, make sure to stick to it.
4. Remain positive. Job searching is not easy, and it can take time. It is easy to feel discouraged while you are looking. A positive attitude will benefit your performance, especially during networking and interviews.
5. Determine your qualifications so you can determine the best jobs to apply for. There are most likely opportunities for work in the same industry. Depending on your background and skillset, you may qualify for jobs in other industries.
Help Desk Job Seeking Tips
To help you find jobs as a Help Desk, it is important to create a polished and professional cover letter. This document should highlight your top qualifications, skills, and accomplishments. Use the following tips to help you create a cover letter that is impressive to a hiring manager.
1. Use a cover letter template. Look for one that has sections, lists, bullet points, and bold text. These features make a cover letter easier to scan, so the hiring manager can quickly identify why you are right for the job.
2. The top section of the cover letter should highlight your skills and accomplishments. Use this area to sell yourself as a candidate.
3. Work experience should be listed in chronological order, and the most recent job should be at the top. Make sure to include the dates for each job. You can also include any relevant volunteer work in this section.
4. Never lie on a cover letter. Many people do this in hopes of landing an interview. Unfortunately, the truth usually comes out.
5. Two-page cover letters are completely acceptable, especially if you have a lot of experience. However, you should not add unnecessary details and fluff to lengthen a cover letter.
Technical Support / Help Desk Cover Letter Example
The following is an example of a cover letter designed for a technical support/help desk position. When writing a cover letter for a tech position, it's important to be specific. The hiring manager will need to know what technology you have supported, the hard and soft skills you can offer the organization, and how you can help the company if you were to be hired.
What to Include in the Cover Letter
The first paragraph of your cover letter should express your interest in the advertised position, mention the source where you learned about the job, and – most importantly - include the title of the job for which you're applying.
The middle paragraph(s) of your letter should describe your qualifications for the job. In this paragraph, you should focus on how the skills, training, and experience you possess align with the specific requirements listed on the employer’s job announcement. If you can, try to provide quantifiable examples (with percentages, numbers, or dollar figures) of significant work achievements to exemplify exactly how you have successfully performed the required elements of the job in the past. These accomplishments will help to separate you from your competition and ensure that the hiring manager is intrigued enough to read your attached resume.
The closing paragraph thanks the hiring manager and can mention how you will follow up on the status of your job application.
Review these guidelines for what to include in each paragraph of a cover letter for a job before you started writing your own letter.
Also see below for more cover letter samples, as well as for tips for emailing a cover letter and resume. These examples are meant to serve as models; you should tailor the details of your cover letter to reflect your own circumstances and to respond to the requirements of a specific job posting.
Sample Cover Letter for a Technical Support / Help Desk Position
Your City, State, Zip Code
Your Phone Number
City, State, Zip Code
Dear Mr./Ms. Last Name:
I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.
I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.
Thank you for your time and consideration.
Signature (hard copy letter)
Sending an Email Cover Letter
If you're sending your cover cover letter via email, list your name and the job title in the subject line of the email message so that the employer understands that it is a response to their job posting. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the appropriate salutation. Here's an example of a formatted email cover letter.
More Sample Cover Letters
Explore the link above to see additional cover letter samples and templates for a variety of career fields and employment levels, including entry-level, targeted, and email cover letters for many different jobs.